My college's also have issues, but apparently they don't have that many issues, work around them or keep their browser open when all the sites are loaded.
I try'd multiple browsers, different PC's, different locations (with different internet connections), Lastpass pocket and the Lastpass.com websites, but of the about 5000+ password's/notes only about 50-115 are visible via the website, sometimes 10-15 sometimes 0 and sometimes I have them all.
My personal Lastpass account (that is also linked to the team account) works without problem on all the machines/plugins tested.
In Firefox I have 0 passwords/notes shown.
In Chrome I have 0 passwords/notes shown.
In IE I have 15 passwords/notes shown.
Browsing to the Lastpass website and logging in (Chrome) I get 15 passwords/notes
Lastpass pocket gives the error "Your data could not be successfully parsed" / Click OK to exit the application.
- Reinstalled Chrome/Firefox/IE plugins
- Refresh the sites
- Clear local cache
- Reset browsers
- Different locations
- Different PC's
I tried filing a ticket with Lastpass/Logmein (9428451) the following information and screenshots of the errors in multiple browsers:
I try'd multiple browsers, pocket and the websites, but of the about 5000+ password's only about 50-115 are visible via the website, all the plugins in browsers and pocket give errors and no passwords.
Also cleared the cache and refreshed the site to no effect.
The first solution I was given:
1. Have you tried to check your account at http://www.lastpass.com?
2. And have you tried to use a different browser to test the issue?
After pointing to the screenshots, and my original text in my the ticket:
Would it be possible for you to reset your Chrome browser to its default state, then reinstall LastPass and let us know if the same issue persists?
That is not going to help fixing other browsers/the Lastpass website or Lastpass pocket, I already stated I did all that and obviously I am not taken seriously and the problem seemed to be solved (All passwords/notes were visible) so I closed the ticket.
Unfortunately the problem still persists.
I have been a Lasspass personal user for more then 7 years and recommended Lastpass to my company, but I am definitely questioning if that was a good decision. My boss is berating me for even recommending Lastpass and looking for other solutions that don't depend on a server/cloud we don't control.
Is there anyone here that can resolve this issue or know how to contact Lastpass?