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How Quick Is Support For Non Premium Members?

PostPosted: Thu Jan 10, 2019 11:43 am
by robertlindsay7575127
Hi Folks

I have been using lastpass for many years now as a non-premium user. I recently changed my master password and then i found i could not login to the app on my browser (chrome). I have been using an old email address and so i am unable to use any of the password recovery options. I have contacted the support about this. Obviously this is causing me major problems as i cant get access to all the sites i uses every day. Do you guys know if im likely to get a reply any time soon. I have never had to use the support so im hoping im not left waiting for weeks. Cheers.

Re: How Quick Is Support For Non Premium Members?

PostPosted: Sun Jan 13, 2019 3:08 am
by robertlindsay7575127
3 days later and nothing, do lastpass support just wait until you pay for premium before they will help?

Re: How Quick Is Support For Non Premium Members?

PostPosted: Sun Jan 13, 2019 3:16 pm
by jpenny84
The forum is for user to user support, and is not a ticketing system. If you filed a ticket, instructions to check its status can be found here: https://lastpass.com/support.php?cmd=showfaq&id=7556