Email from Lastpass support - but can't see response

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Email from Lastpass support - but can't see response

Postby NoneOneSpecial » Fri Jan 04, 2019 6:42 am

Just had an email from Lastpass support in response to Ticket #

However clicking on it takes me to a page with nothing more recent than 2017 ???????
NoneOneSpecial
 
Posts: 13
Joined: Tue Sep 30, 2014 8:56 am

Re: Email from Lastpass support - but can't see response

Postby FlyingHawk » Fri Jan 04, 2019 12:21 pm

Go to https://lastpass.com/my.php, then enter the 12-char ticket token.

Also, you shouldn't post the ticket token on the forum. Now everyone can access your ticket.
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Re: Email from Lastpass support - but can't see response

Postby NoneOneSpecial » Fri Jan 04, 2019 1:17 pm

Problem is, I go to that site, and there's nowhere to enter a ticket ID.

If I can't access it, I'm slightly unworried that anyone else can .....
NoneOneSpecial
 
Posts: 13
Joined: Tue Sep 30, 2014 8:56 am

Re: Email from Lastpass support - but can't see response

Postby FlyingHawk » Fri Jan 04, 2019 1:22 pm

Problem is with your browser. I can see it just fine.

screenshot: https://imgur.com/4w6nK7M

Just paste in the token "SYY*********" and everyone can see it.
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Posts: 740
Joined: Wed Mar 18, 2015 12:04 pm


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