Newest update deleted bank and card info

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Re: Newest update deleted bank and card info

Postby Tobit » Thu Nov 15, 2018 1:54 pm

Similar issue here. Using Firefox though. All my form fill profiles are missing. In Chrome everything still works fine. This doesn't instill confidence.

EDIT: After logging out of LP and restarting Firefox, everything is back to normal.
Last edited by Tobit on Thu Nov 15, 2018 4:03 pm, edited 1 time in total.
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Re: Newest update deleted bank and card info

Postby Powerstream » Thu Nov 15, 2018 2:04 pm

Just logged in again and it looks like the chrome plugin and the vault got reverted back to previous version. Fill forms are back.
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Re: Newest update deleted bank and card info

Postby p2s » Thu Nov 15, 2018 2:12 pm

Same here, but I wish we could have both the new design AND the form fill information. :/
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Re: Newest update deleted bank and card info

Postby rosalita » Thu Nov 15, 2018 2:14 pm

Powerstream Wrote:Just logged in again and it looks like the chrome plugin and the vault got reverted back to previous version. Fill forms are back.


Thanks for this! I just did the same in Firefox and also have the Form Fills menu item back.
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Re: Newest update deleted bank and card info

Postby chrisnLP » Thu Nov 15, 2018 2:14 pm

Sorry for the inconvenience. The issue has been fixed. Please try to fully logout of your LastPass extension and relogin. If you need any further assistance, please reach out to us here: https://lastpass.com/supportticket.php. Thank you.
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Re: Newest update deleted bank and card info

Postby baseball1115 » Thu Nov 15, 2018 2:40 pm

My fill forms were gone this morning as well. I tried the suggestion on this thread of restarting, and that restored the old interface. Hopefully proper tools are given to allow us to migrate our data to the newest LP interface.

SUPPORT REQUEST #8912378
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Re: Newest update deleted bank and card info

Postby kerchmcc » Thu Nov 15, 2018 2:50 pm

FIXED FOR ME
I got this reply from LastPass:
Logged out of LP in FireFox... cleared cookies.. logged in.. all good!

Our apologies for the inconvenience. Please check if your form fill profiles appear in the webvault (https://lastpass.com/?ac=1&lpnorefresh=1). If they do, kindly try logging out of the LP add-on on Firefox and logging back in after clearing your browser's cache and cookies.
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Re: Form Fill Missing

Postby mantangi » Thu Nov 15, 2018 2:50 pm

They have never replied. A few days later they reverted me to the original version of LP, and they reappeared. However, they migrated me to the new UI again today, and the Form Fills have disappeared. I have placed another Support Ticket. Looks like its time to look for another Password Manager. If they take care of their customer's data in this fashion, I do not want any part of it anymore.
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Re: Newest update deleted bank and card info

Postby dream » Thu Nov 15, 2018 4:16 pm

It is working after logging out and logging in again. I did clear local cache before logging out as well.. But it shouldn't have been rolled out like this.
Time to backup some data
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Re: Newest update deleted bank and card info

Postby Blzzardhater » Thu Nov 15, 2018 4:34 pm

Propatch update, LastPass.
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