How to check if my Firefox cookies are causing login problem

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Re: How to check if my Firefox cookies are causing login pro

Postby StanH » Fri Jul 06, 2018 1:13 am

I performed the 10 steps listed below and from them I conclude that to shutdown and restart Firefox leaves the local LastPass Firefox addon not logged in to the LastLass server (icon=grey) but the session ID on the LastPass server remains and is unchanged. Also the active session number remains unchanged. To log in with the icon (grey-->red) changes the session ID but not the active secession.

What does this indicate?

STEP 1 At https://lastpass.com/sess.php ,killed all bur current session.

STEP 2 With icon, logged in (gray-->red). (current session still shows with https://lastpass.com/sess.php )

STEP 3 With icon, logged out. (No session shows at shows with https://lastpass.com/sess.php It switched to a login page at https://lastpass.com/?ac=1&from_uri=%2Fsess.php )

STEP 4 With https://lastpass.com/my.php ,page asks me to login. Closed page.

STEP 5 With icon, logged in. https://lastpass.com/sess.php shows session as KnxFKBpa2...

STEP 6 With icon still red, closed Firefox with [File][Exit].

STEP 7 Restarted Firefox. Icon is grey.
https://lastpass.com/sess.php shows a current session.
https://lastpass.com/debug.php shows session as KnxFKBpa2... (same as before restarting Firefox.)
LastPass icon is still grey. Clicking it prompts for login. It prompts for email and password, even though I previously checked "remember email" -- I have never checked "remember password".

STEP 8 With the session ID=KnxFKBpa2... according to https://lastpass.com/debug.php?cmd=session
and the icon=grey, I logged in with the icon which changed to red. The session ID changed from KnxFKBpa2... to mIYN55PYD... and https://lastpass.com/sess.php displays a single session.

STEP 9 With https://lastpass.com/sess.php session:
c-73-65-23-204.hsd1.mn.comcast.net
I shut down & restarted Firefox. Session was still:
c-73-65-23-204.hsd1.mn.comcast.net
Session ID=mIYN55PYD... ,icon grey.

STEP 10 With icon, logged in, grey-->red,
session ID=mIYN55PYD... -->j,iPRbZb3...
Active session still same =c-73-65-23-204.hsd1.mn.comcast.net
StanH
 
Posts: 30
Joined: Sun Dec 28, 2014 7:04 pm

Re: How to check if my Firefox cookies are causing login pro

Postby FlyingHawk » Fri Jul 06, 2018 1:25 am

StanH Wrote:It prompts for email and password, even though I previously checked "remember email"

This, together with the fact that your session ID remained unchanged after a restart, indicates that the problem is not with cookies, but with your local extension database.

Check your Firefox history settings, and make sure offline website data (and preferably site preferences) is not cleared.
FlyingHawk
 
Posts: 625
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Re: How to check if my Firefox cookies are causing login pro

Postby FlyingHawk » Fri Jul 06, 2018 1:27 am

StanH Wrote:
FlyingHawk Wrote:sessions shown in that page are not necessarily currently active.

No other programs were currently running.

Other sessions don't have to be currently active to show up in that page.
FlyingHawk
 
Posts: 625
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Re: How to check if my Firefox cookies are causing login pro

Postby FlyingHawk » Fri Jul 06, 2018 11:30 am

StanH Wrote:
FlyingHawk Wrote:
StanH Wrote:It doesn't accept my account password but it does take my master password.

Sorry, I don't follow. What's an account password? How is it different from your master password?

I referred to the password that I use to access my account status on line as account password.

There is only one password to your LastPass account, which is the master password. There is no separate "account password".
FlyingHawk
 
Posts: 625
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Re: How to check if my Firefox cookies are causing login pro

Postby StanH » Sun Jul 15, 2018 5:00 pm

I uninstalled LastPass, restarted windows, and installed a new copy. LastPass was still not fixed. It still has to be logged in after Firefox restarts.

I created a new profile and added a new Lastpass. With the clean profile, LastPass now stays logged in !!!! :D :lol:

If I discover anything useful when I add sections in from the old profile, I will post that here.
StanH
 
Posts: 30
Joined: Sun Dec 28, 2014 7:04 pm

Re: How to check if my Firefox cookies are causing login pro

Postby StanH » Mon Jul 16, 2018 12:22 am

I have copied all of my important files from the old to the new Firefox profile using this procedure:
https://support.mozilla.org/en-US/kb/re ... ld-profile
Lastpass still stays logged in when I restart Firefox.

I transferred all my add-on extensions by:
1) Installed and ran FEBE add-on to back them up from the old profile.
2) Installed and ran FEBE add-on to recover them into the new profile.
https://addons.mozilla.org/en-US/firefox/addon/febe/
Note - FEBE is not compatible with current Firefox. I am running Firefox ESR 52.9.0 (64-bit) and Windows 10

Lastpass still stays logged in when I restart Firefox.
StanH
 
Posts: 30
Joined: Sun Dec 28, 2014 7:04 pm

Re: How to check if my Firefox cookies are causing login pro

Postby StanH » Fri Jul 20, 2018 12:48 am

Another method that works:
I fixed my original damaged Firefox Profile with a simpler method that makes Lastpass login persistant between restarts of Firefox. All I had to do was to Reset Firefox - (called Refresh in Firefox Quantum.)
https://www.tomsguide.com/us/reset-fire ... 18817.html
https://support.mozilla.org/en-US/questions/1186092

If you use Kaspersky Internet Security you must update it to version 2019 first.
https://support.kaspersky.com/kis19#downloads
StanH
 
Posts: 30
Joined: Sun Dec 28, 2014 7:04 pm

Re: How to check if my Firefox cookies are causing login pro

Postby tbowerman271 » Fri Jul 20, 2018 11:20 am

LP doesn't fully support Firefox ESR as it is a limited version of Firefox.


Uhh, ESR literally stands for Extended Support Release. Mozilla explicitly states that:

Firefox Extended Support Release (ESR) is an official version of Firefox developed for large organizations like universities and businesses ...


LastPass has business offerings. Why would LP not fully support a top 3 browser in its enterprise release for an enterprise product? That seems a bit unacceptable.
tbowerman271
 
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