Unable to view tickets

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Unable to view tickets

Postby CoreyHilde » Fri Jun 29, 2018 8:25 am

I am stuck in a cycle with LastPass support.

I submitted a ticket with support about an issue with my account. They responded with a token for me to view their response. When I attempt to view the response, I get HTTP 500, server error. I have tried 3 computers and multiple browsers. I submitted another ticket to find out what the first ticket said and that I cannot read their response. They responded with another support token. I submitted a 3rd ticket asking them to respond directly to my email. Of course, they responded through their help system.

Anyone have any tips on how to view my tickets? I am currently unable to log into my personal LastPass premium account or my corporate LastPass account.

Thank you
Corey
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Re: Unable to view tickets

Postby FlyingHawk » Fri Jun 29, 2018 10:40 am

You should be able to view all your tickets in https://lastpass.com/my.php
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Re: Unable to view tickets

Postby CoreyHilde » Fri Jun 29, 2018 11:23 am

It seems my issue is now resolved. Thank you.
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Re: Unable to view tickets

Postby mmitchell4 » Fri Jan 04, 2019 1:00 pm

I am stuck in this loop as well. For days now I have been trying to reach LastPass support and each time they send me an email directing me to my ticket at https://lastpass.com/my.php however each time I get an HTTP ERROR 500. I have tried to access the site from three browsers and two different computers in two different locations. I am at a loss and extremely frustrated. I have reported this issue to LastPass and in response they direct me to https://lastpass.com/my.php which is the crux of the issue. Please help!!
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Re: Unable to view tickets

Postby biomaniac » Tue Jan 15, 2019 1:14 pm

Having the same issue. Maybe some screenshots will help:

Email from support: https://www.screencast.com/t/qlJsDvJUN

Click on the provided link or go to https://lastpass.com/my.php to enter the ticket number, this get error 500: https://www.screencast.com/t/JV4uN4oRj
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