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Firefox Extension won't open

PostPosted: Thu Mar 29, 2018 3:38 pm
by doctorjellybean195
Clicking on the LastPass extension in Firefox doesn't launch anything. See linked screenshot

https://ibb.co/j8PV27

Re: Firefox Extension won't open

PostPosted: Thu Mar 29, 2018 4:24 pm
by jpenny84
If you are in incognito mode, access the menu from the main browsing window. Otherwise try removing and reinstalling the extension.

Re: Firefox Extension won't open

PostPosted: Thu Mar 29, 2018 4:28 pm
by doctorjellybean195
I'm not in incognito mode (that I'm aware of), but removing and reinstalling the extension did the trick. Thanks.

Re: Firefox Extension won't open

PostPosted: Thu Mar 29, 2018 6:01 pm
by dahlgren
The same behavior (exactly as seen in the screenshot) is happening to me in Waterfox version 56.0.4

The behavior just appeared today.

Re: Firefox Extension won't open

PostPosted: Thu Mar 29, 2018 9:53 pm
by SIMJEDI
Also using WaterFox and having problems. Had to revert back to version 4.7.1 where it still works.

Re: Firefox Extension won't open

PostPosted: Thu Mar 29, 2018 9:55 pm
by jpenny84
While Waterfox is based on Firefox, it is not a supported browser.

https://lastpass.com/support.php?cmd=showfaq&id=8886

lastpass drop down box not showing in firefox

PostPosted: Fri Mar 30, 2018 3:08 am
by kenhallUkulele
Last pass seems to be ok on my menu bar in Firefox the icon has gon red to show that I am logged in, but when I click it instead of opening the drop down menu box all i get is a little arrow under the lastpass icon and whatever I do I cannot get the lastpass menu to drop down. this has only just started happening I have bee using Lastpass with no problems for years. Pleas help.

Re: Firefox Extension won't open

PostPosted: Fri Mar 30, 2018 8:13 am
by tpg0007306
I've the same issue! Started happening 3/29 on FF 56.0.2.

My workaround is to turn on the full pane login screen in addon options and use CTRL+ALT+H to access the vault. The latter is very finicky sadly.

Re: Firefox Extension won't open

PostPosted: Fri Mar 30, 2018 9:41 am
by tpg0007306
This is a very strange bug because it doesn't block ALL LastPass popups, just the the one triggered by pressing the button. Like if you get prompted to add a site, you can edit that popup in the upper right like normal.

Re: Firefox Extension won't open

PostPosted: Fri Mar 30, 2018 9:44 am
by jpenny84
Try removing and reinstalling the extension.