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Re: Firefox Extension won't open

PostPosted: Mon Apr 02, 2018 8:38 am
by dcc29
Same issue - I get the little up-arrow icon underneath the extension when I click on it - can't log in.

Re: LastPass menu no longer working in Firefox

PostPosted: Mon Apr 02, 2018 8:52 am
by Guido76
I see the same thing today (maybe it happened yesterday, I did not pay attention).
No menu with left click, can not directly display the safe. A small triangle appears instead of the menu and we can not do anything about it.
With a right click, there is a menu with few options only.

Re: Firefox Extension won't open

PostPosted: Mon Apr 02, 2018 11:23 am
by joshg631
Happened to me as well. Removing and reinstalling the extension did not work for me. Downloading from https://lastpass.com/misc_download2.php did work for me.

Re: Firefox Extension won't open

PostPosted: Mon Apr 02, 2018 12:03 pm
by nyloxy97
I've been having this same issue with the menu not showing up under the icon in Firefox. Happens in MS Windows as well as Linux. Noticed it happening last Friday, 30 Mar. I've had to regress to Chrome in order to get any work done.
Uninstalling the extension and re-installing DID NOT fix anything. Rolling back to ver 52.5.0 (ESR) of Firefox did nothing. I was able to get the "workaround" of using history and "logging" in thru the website instead of the ext directly. Quite the annoyance since I use a yubikey for 2 factor also, but it seems to get me by.
I really hope this gets fixed soon. I rely on lastpass and have been willing to pay for it for the last several years because it has been so reliable. I hope this can get resolved very very soon.

Re: LastPass menu no longer working in Firefox

PostPosted: Mon Apr 02, 2018 1:08 pm
by dialupisbad937
I started having this problem over the weekend. Reinstalling LastPass in my browser would make it work for a little, but then it stops again. When I got to work, the same issue is going on with my work computer.

Re: Firefox Extension won't open

PostPosted: Mon Apr 02, 2018 2:14 pm
by bcmdit
I have the same problem on my Mac 10.13.3 with Firefox 52.7.3.
So far we have: restarted firefox, reinstalled the LastPass Add-on, upgraded Firefox, restarted laptop, removed FF Master password, moved LastPass Add-on from tool-bar to menu, et al.

Re: Firefox Extension won't open

PostPosted: Mon Apr 02, 2018 6:19 pm
by mhaiman785
Can confirm same problem, using Firefox 52.7.3 on Linux Mint 17.1 (64-bit). LastPass 4.9.0 does not work. When clicked, the toolbar icon displays only the small triangle that should be at the top of the LastPass menu, with no menu displayed. The Firefox menu icon displays a blank LastPass menu. Reverting to 4.7.1 appears to be the only solution.

Re: Firefox Extension won't open

PostPosted: Mon Apr 02, 2018 6:35 pm
by WetLook
joshg631 Wrote:Happened to me as well. Removing and reinstalling the extension did not work for me. Downloading from https://lastpass.com/misc_download2.php did work for me.


LastPass web site https://lastpass.com/misc_download2.php displays wrong version number.
Says Version 4.7.1, it is really Version 4.2.3.20
Go to Tools, Add-ons, Extensions, LastPass click on More, then Right Click on the page, click on About, what version do you see?
Probably version 4.2.3.20 right?

Re: Firefox Extension won't open

PostPosted: Mon Apr 02, 2018 6:38 pm
by WetLook
mhaiman785 Wrote:Reverting to 4.7.1 appears to be the only solution.


LastPass web site https://lastpass.com/misc_download2.php displays wrong version number.
Says Version 4.7.1, it is really Version 4.2.3.20
Go to Tools, Add-ons, Extensions, LastPass click on More, then Right Click on the page, click on About, what version do you see?
Probably version 4.2.3.20 right?

Re: Firefox Extension won't open

PostPosted: Mon Apr 02, 2018 6:41 pm
by WetLook
joshg631 Wrote:Downloading from https://lastpass.com/misc_download2.php did work for me.


LastPass web site https://lastpass.com/misc_download2.php displays wrong version number.
Says Version 4.7.1, it is really Version 4.2.3.20
Go to Tools, Add-ons, Extensions, LastPass click on More, then Right Click on the page, click on About, what version do you see?
Probably version 4.2.3.20 right?