error "Internet Explorer has stopped working"

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error "Internet Explorer has stopped working"

Postby gwilson » Mon Feb 15, 2010 11:27 am

I am getting error "Internet Explorer has stopped working" when launching Internet Explorer 8 since installing lastpass.

operating system windows 7 professional 32 bit.
last pass version 1.64.4.0

Description
Faulting Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 8.0.7600.16385
Application Timestamp: 4a5bc69e
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdaae
Exception Code: e06d7363
Exception Offset: 00009617
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem
Bucket ID: 1371047017

Exception code: 0xc0000005
Fault offset: 0x022ef84c
Faulting process id: 0xed4
Faulting application start time: 0x01caae510cb0e031
Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
Faulting module path: unknown
Report Id: bbe5a44c-1a44-11df-83f6-00a0d1891adb

How can I fix this issue ?
gwilson
 
Posts: 1
Joined: Mon Feb 15, 2010 11:16 am

Re: error "Internet Explorer has stopped working"

Postby rsellers » Wed Nov 06, 2013 1:42 pm

I am seeing this same issue on several machines, I'm seeing it only with Internet Explorer on PC's where LastPass is installed.
It was only realized when users started seeing an error message on closing Internet Explorer:

Description: The program iexplore.exe version 9.0.8112.16514 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

10/24/2013 07:46:29 AM
LogName=Application
SourceName=Application Error
EventCode=1000
EventType=2
Type=Error
ComputerName=SBFWKS14.ffgbank.local
TaskCategory=Application Crashing Events
OpCode=Info
RecordNumber=168064
Keywords=Classic
Message=Faulting application name: iexplore.exe, version: 9.0.8112.16514, time stamp: 0x523ec269
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb10c6
Exception code: 0xe06d7363
Fault offset: 0x0000812f
Faulting process id: 0x1370
Faulting application start time: 0x01ced0b6d2bc51ec
Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 4ceefef6-3caa-11e3-97ee-0023240174b3


10/21/2013 02:57:54 PM
LogName=Application
SourceName=Windows Error Reporting
EventCode=1001
EventType=4
Type=Information
ComputerName=SBFWKS14.ffgbank.local
TaskCategory=None
OpCode=Info
RecordNumber=167998
Keywords=Classic
Message=Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: iexplore.exe
P2: 9.0.8112.16514
P3: 523ec269
P4: KERNELBASE.dll
P5: 6.1.7601.18229
P6: 51fb10c6
P7: e06d7363
P8: 0000812f
P9:
P10:

Attached files:

These files may be available here:
C:\Users\Yvetteaff4\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_iexplore.exe_80957714cdc5563fa432a33905f69da51d1e_09ca3fd7

Analysis symbol:
Rechecking for solution: 0
Report Id: 115aaed4-3a8b-11e3-97ee-0023240174b3
Report Status: 0

.WER file capture:
Version=1
EventType=APPCRASH
EventTime=130274376396172645
ReportType=2
Consent=1
ReportIdentifier=260c3001-3fce-11e3-97ee-0023240174b3
IntegratorReportIdentifier=260c3000-3fce-11e3-97ee-0023240174b3
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=iexplore.exe
Sig[1].Name=Application Version
Sig[1].Value=9.0.8112.16514
Sig[2].Name=Application Timestamp
Sig[2].Value=523ec269
Sig[3].Name=Fault Module Name
Sig[3].Value=KERNELBASE.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.18229
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=51fb10c6
Sig[6].Name=Exception Code
Sig[6].Value=e06d7363
Sig[7].Name=Exception Offset
Sig[7].Value=0000812f
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files\Internet Explorer\iexplore.exe
UI[3]=Internet Explorer has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\Internet Explorer\iexplore.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[5]=C:\Windows\system32\msvcrt.dll
LoadedModule[6]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[7]=C:\Windows\system32\RPCRT4.dll
LoadedModule[8]=C:\Windows\system32\USER32.dll
LoadedModule[9]=C:\Windows\system32\GDI32.dll
LoadedModule[10]=C:\Windows\system32\LPK.dll
LoadedModule[11]=C:\Windows\system32\USP10.dll
LoadedModule[12]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[13]=C:\Windows\system32\SHELL32.dll
LoadedModule[14]=C:\Windows\system32\ole32.dll
LoadedModule[15]=C:\Windows\system32\urlmon.dll
LoadedModule[16]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[17]=C:\Windows\system32\iertutil.dll
LoadedModule[18]=C:\Windows\system32\WININET.dll
LoadedModule[19]=C:\Windows\system32\Normaliz.dll
LoadedModule[20]=C:\Windows\system32\IMM32.DLL
LoadedModule[21]=C:\Windows\system32\MSCTF.dll
LoadedModule[22]=C:\PROGRA~1\Sophos\SOPHOS~1\SOPHOS~1.DLL
LoadedModule[23]=C:\Windows\system32\PSAPI.DLL
LoadedModule[24]=C:\Windows\system32\IEFRAME.dll
LoadedModule[25]=C:\Windows\system32\OLEACC.dll
LoadedModule[26]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll
LoadedModule[27]=C:\Windows\system32\comdlg32.dll
LoadedModule[28]=C:\Program Files\Internet Explorer\IEShims.dll
LoadedModule[29]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[30]=C:\Program Files\LastPass\lastapphook.dll
LoadedModule[31]=C:\Windows\system32\UxTheme.dll
LoadedModule[32]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[33]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_ec80f00e8593ece5\COMCTL32.dll
LoadedModule[34]=C:\Windows\system32\Secur32.dll
LoadedModule[35]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[36]=C:\Windows\system32\profapi.dll
LoadedModule[37]=C:\Windows\system32\WS2_32.dll
LoadedModule[38]=C:\Windows\system32\NSI.dll
LoadedModule[39]=C:\Windows\system32\dnsapi.DLL
LoadedModule[40]=C:\Windows\system32\iphlpapi.DLL
LoadedModule[41]=C:\Windows\system32\WINNSI.DLL
LoadedModule[42]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[43]=C:\Windows\system32\MSHTML.dll
LoadedModule[44]=C:\Windows\system32\VERSION.dll
LoadedModule[45]=C:\Windows\system32\ntmarta.dll
LoadedModule[46]=C:\Windows\system32\WLDAP32.dll
LoadedModule[47]=C:\Windows\system32\setupapi.dll
LoadedModule[48]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[49]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[50]=C:\Windows\system32\d2d1.dll
LoadedModule[51]=C:\Windows\system32\DWrite.dll
LoadedModule[52]=C:\Windows\system32\dxgi.dll
LoadedModule[53]=C:\Windows\system32\dwmapi.dll
LoadedModule[54]=C:\Windows\system32\WINTRUST.dll
LoadedModule[55]=C:\Windows\system32\CRYPT32.dll
LoadedModule[56]=C:\Windows\system32\MSASN1.dll
LoadedModule[57]=C:\Windows\system32\d3d10_1.dll
LoadedModule[58]=C:\Windows\system32\d3d10_1core.dll
LoadedModule[59]=C:\Windows\system32\d3d11.dll
LoadedModule[60]=C:\Windows\system32\igd10umd32.dll
LoadedModule[61]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[62]=C:\Windows\system32\rsaenh.dll
LoadedModule[63]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[64]=C:\Program Files\Internet Explorer\ieproxy.dll
LoadedModule[65]=C:\Windows\system32\apphelp.dll
LoadedModule[66]=C:\Windows\system32\MLANG.dll
LoadedModule[67]=C:\Windows\system32\RASAPI32.dll
LoadedModule[68]=C:\Windows\system32\rasman.dll
LoadedModule[69]=C:\Windows\system32\rtutils.dll
LoadedModule[70]=C:\Windows\system32\sensapi.dll
LoadedModule[71]=C:\ProgramData\Sophos\Web Intelligence\swi_ifslsp.dll
LoadedModule[72]=C:\Program Files\Common Files\Sophos\Web Intelligence\swi_filter.dll
LoadedModule[73]=C:\Windows\system32\mswsock.dll
LoadedModule[74]=C:\Windows\System32\wshtcpip.dll
LoadedModule[75]=C:\Windows\system32\NLAapi.dll
LoadedModule[76]=C:\Windows\system32\oledlg.dll
LoadedModule[77]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18120_none_72d2e82386681b36\gdiplus.dll
LoadedModule[78]=C:\Windows\system32\MSIMG32.dll
LoadedModule[79]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[80]=C:\Windows\system32\rasadhlp.dll
LoadedModule[81]=C:\Windows\System32\wship6.dll
LoadedModule[82]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[83]=C:\Program Files\Logitech\SetPointP\SetPointSmooth.dll
LoadedModule[84]=C:\Program Files\Java\jre7\bin\msvcr100.dll
LoadedModule[85]=C:\Windows\system32\SXS.DLL
LoadedModule[86]=C:\Windows\system32\imagehlp.dll
LoadedModule[87]=C:\Windows\system32\ncrypt.dll
LoadedModule[88]=C:\Windows\system32\bcrypt.dll
LoadedModule[89]=C:\Windows\system32\bcryptprimitives.dll
LoadedModule[90]=C:\Windows\system32\USERENV.dll
LoadedModule[91]=C:\Windows\system32\GPAPI.dll
LoadedModule[92]=C:\Windows\system32\cryptnet.dll
LoadedModule[93]=C:\Users\Yvetteaff4\AppData\LocalLow\LastPass\LPPlugin.dll
LoadedModule[94]=C:\Windows\system32\WINMM.dll
LoadedModule[95]=C:\Windows\system32\credssp.dll
LoadedModule[96]=C:\Windows\System32\msxml3.dll
LoadedModule[97]=C:\Windows\system32\asycfilt.dll
LoadedModule[98]=C:\Windows\System32\ieapfltr.dll
LoadedModule[99]=C:\Windows\system32\msimtf.dll
LoadedModule[100]=C:\Windows\system32\PROPSYS.dll
LoadedModule[101]=C:\Windows\System32\jscript9.dll
LoadedModule[102]=C:\Windows\system32\DSOUND.dll
LoadedModule[103]=C:\Windows\system32\POWRPROF.dll
LoadedModule[104]=C:\Windows\system32\msls31.dll
LoadedModule[105]=C:\Windows\system32\windowscodecsext.dll
LoadedModule[106]=C:\Windows\System32\msxml6.dll
LoadedModule[107]=C:\Windows\system32\XmlLite.dll
LoadedModule[108]=C:\Windows\system32\ImgUtil.dll
LoadedModule[109]=C:\Windows\system32\schannel.DLL
LoadedModule[110]=C:\Windows\system32\dbghelp.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Internet Explorer
AppPath=C:\Program Files\Internet Explorer\iexplore.exe
rsellers
 
Posts: 2
Joined: Wed Nov 06, 2013 1:36 pm


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