LastPass Logs out EVERY time I close Firefox

Have questions about LastPass, or having problems using it? Ask for help here!

Moderators: admin, anatoly_LP, chantieLP, Israel, JoeSiegrist, robyn

Re: LastPass Logs out EVERY time I close Firefox

Postby otto871 » Thu Apr 05, 2018 6:20 pm

Curious, do you have any other add-ons enabled? If so, I'd be curious if you disable them, whether this resolves the issue like it did for me.
otto871
 
Posts: 6
Joined: Fri Nov 03, 2017 5:42 pm

Re: LastPass Logs out EVERY time I close Firefox

Postby ikjadoon » Thu Apr 05, 2018 7:21 pm

Disabled every single one.

https://imgur.com/TIcL7lY

I recorded a video for LastPass support, too, but it has a slight bit of private information--if I get bored enough, I'll blur it out and re-upload here.

It's absolutely inane how reproducible the bug is. Literally close and open Firefox: poof, you're logged out.
ikjadoon
 
Posts: 16
Joined: Tue Dec 27, 2011 4:37 pm

Re: LastPass Logs out EVERY time I close Firefox

Postby ikjadoon » Thu Apr 05, 2018 7:27 pm

LastPass support followed up with me and they've seemingly confirmed it's an issue with the 4.9.0 extension. They asked me to roll-back to 4.7.1, which does not have the bug I can confirm. Just to test, I re-installed 4.9.0 and it's back.

I should have clarified: my instance of the bug is not every restart of Firefox, but 2 out of 3. It's like stuck in some cycle. 2 log outs, 1 sustained connection, 2 log outs, 1 sustained connection.

You can use this link stated above [4.9.0] but it has ongoing issues. So, I would recommend you to use 4.7.1 version for the time being.
ikjadoon
 
Posts: 16
Joined: Tue Dec 27, 2011 4:37 pm

Re: LastPass Logs out EVERY time I close Firefox

Postby otto871 » Thu Apr 05, 2018 10:11 pm

I tried going back to 4.7.1 but it didn't work at all. Same problem. This is so utterly annoying. It's been going on for months too. Why hasn't LastPass fixed this??
otto871
 
Posts: 6
Joined: Fri Nov 03, 2017 5:42 pm

Re: LastPass Logs out EVERY time I close Firefox

Postby otto871 » Fri Apr 06, 2018 12:04 pm

Question for those experiencing this problem:

Are any of you using LastPass Family?

This problem seems to have emerged right after I switched.
otto871
 
Posts: 6
Joined: Fri Nov 03, 2017 5:42 pm

Re: LastPass Logs out EVERY time I close Firefox

Postby till324 » Fri Apr 06, 2018 1:47 pm

How do you go about rolling back to 4.7.1? I am using Firefox
till324
 
Posts: 5
Joined: Fri Apr 06, 2018 11:34 am

Re: LastPass Logs out EVERY time I close Firefox

Postby otto871 » Fri Apr 06, 2018 1:57 pm

otto871
 
Posts: 6
Joined: Fri Nov 03, 2017 5:42 pm

Re: LastPass Logs out EVERY time I close Firefox

Postby till324 » Sun Apr 08, 2018 2:41 pm

otto871
I rolled back to 4.7.1 and it works better than 4.9.0 but still it logs me out ALMOST every time I close FF.
till324
 
Posts: 5
Joined: Fri Apr 06, 2018 11:34 am

Re: LastPass Logs out EVERY time I close Firefox

Postby ikjadoon » Mon Apr 09, 2018 2:59 pm

otto871 Wrote:Question for those experiencing this problem:

Are any of you using LastPass Family?

This problem seems to have emerged right after I switched.


I'm not. I had Premium, it happened there, and now I'm back to free: still there.

otto871 Wrote:I tried going back to 4.7.1 but it didn't work at all. Same problem. This is so utterly annoying. It's been going on for months too. Why hasn't LastPass fixed this??


till324 Wrote:otto871
I rolled back to 4.7.1 and it works better than 4.9.0 but still it logs me out ALMOST every time I close FF.


Regrettably, I can confirm this, too: 4.7.1 is also borked, but less frequently than 4.9.0. Come on, LastPass: I'm logging into LastPass 3x-4x per day. Insane.

I updated my ticket on LastPass support (and I suggest others [create tickets if you haven't yet here]). Now my ticket's been pushed to a nebulous "LEVEL 2 SUPPORT". We'll see what happens. But, come on: imagine having to keep re-logging into into Gmail or Facebook 5x a day.
ikjadoon
 
Posts: 16
Joined: Tue Dec 27, 2011 4:37 pm

Re: LastPass Logs out EVERY time I close Firefox

Postby ikjadoon » Tue Apr 17, 2018 5:39 pm

I got auto-updated to 4.9.1.1: absolutely the same problem. I was naively optimistic this changelog meant progress:

minor, fixing a connectivity issue


In summary, this bug is present across four latest versions of LastPass Firefox.

  • 4.7.0
  • 4.9.0
  • 4.9.1
  • 4.9.1.1
ikjadoon
 
Posts: 16
Joined: Tue Dec 27, 2011 4:37 pm

PreviousNext

Return to General Support & Troubleshooting

Who is online

Users browsing this forum: FlyingHawk and 61 guests