Lastpass logs out every time I close browser

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Lastpass logs out every time I close browser

Postby dgreen97 » Sun Aug 13, 2017 8:02 am

I'm using firefox latest version and every time I close it, lastpass logs out. I open up the browser, log in and everything is fine, but when I close it and reopen then I have to log into lastpass again. Any ideas on how to fix this? I don't have auto log out checked in lastpass preferences, I don't have cookies clearing every time I close the browser.
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Re: Lastpass logs out every time I close browser

Postby Guy Scharf » Tue Aug 15, 2017 12:22 am

I have been having the same problem with Firefox for several days. Chrome and Edge work fine; the problem is only with Firefox. I have FF 55.0.1 (32 bit). Any suggestions are welcome!
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Re: Lastpass logs out every time I close browser

Postby BrianWesterman » Tue Aug 15, 2017 1:16 am

I have the exact same problem. It started when I last updated Firefox and re-installing LastPass doesn't seem to matter, it just asks me to redo my userid and password when I restart Firefox and after a reboot.
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Re: Lastpass logs out every time I close browser

Postby mirogi45 » Tue Aug 15, 2017 4:11 am

Seems this has been the issue since the last update. I'm having the same issue as well.
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Re: Lastpass logs out every time I close browser

Postby BrianWesterman » Tue Aug 15, 2017 4:31 am

You are correct, I tried the beta version of lastpass and it has the same problem, I'm thinking about moving to an older version to see if it has the same issue.
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Re: Lastpass logs out every time I close browser

Postby BrianWesterman » Sat Aug 19, 2017 3:19 am

Nope, even the older version doesn't seem to want to work with the new(er) firefox.
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Re: Lastpass logs out every time I close browser

Postby BrianWesterman » Sat Aug 19, 2017 8:21 pm

Hi,

I received a response back from LASTPASS support that helped me to fix the problem. I think it was a combination of factors from other add-ons that caused me to have a problem in the first place. Step one of their suggestion did not work, but step 2 (while drastic) fixed the problem. I had to modify it a little, but having LASTPASS be the first add-on I installed after the refresh.

Just remember before you resort to option 2, that you list your current add-ons and extensions and make sure you get them again after the refresh. Also, this is probably a good time to replace the add-ons that are still "legacy" with versions that will support 57+

Thanks to Camille in support for sending me this response
start of paste....

Hello There,

Thank you for contacting Last Pass Support.
I apologize for any inconvenience this has caused.

I would suggest for youto do the following:
Please uninstall lastpass for Firefox : go to Tools -> Add-ons -> Extensions -> Remove LastPass.
and reinstall: https://addons.mozilla.org/en-us/firefo ... sions/beta

If uninstallation doesn't help, please do the following:

Reset your Firefox browser to its default settings https://support.mozilla.org/en-US/kb/re ... d-settings. Once done, reinstall your LastPass extension here https://addons.mozilla.org/en-us/firefo ... sions/beta

.....end of paste

Good luck, but I think this will fix the problem. In the end, I believe it was a problem with two other add-ons I used DISCONNECT and ADD-BLOCK PLUS, which are the first two I added previously. I didn't even bother using add-block plus this time, I switched to uBlock origin and it seems to work much better. I had considered changing over to uBlock previously, but held off, but since the refresh forced me to reinstall them all, I decided to give it a good shot and so far it's pretty nice.
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Re: Lastpass logs out every time I close browser

Postby Guy Scharf » Sun Aug 20, 2017 12:28 am

Resetting Firefox to its default settings and reinstalling LastPass worked for me too It's been years since I have changed my list of add-ins, so this gives me the opportunity to see which ones are truly needed, if any, given improvements in Firefox.
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