Page 1 of 1

Can't open file (Firefox profile) error 5 access is denied

PostPosted: Sun Feb 27, 2011 1:35 pm
by mr-b
Hi

I just installed LastPass on another PC and the installer tries to import insecure passwords from both Firefox and IE. It then says:

LastPass Error
"can't open file
'C:\users\blah blah\Mozilla\Profiles\blah\signons3.txt' (error 5: access is denied.)"

It fails to import any logs from either browser.

Any ideas what's wrong?

Re: Can't open file (Firefox profile) error 5 access is deni

PostPosted: Sun Feb 27, 2011 2:13 pm
by Lars
You most likely do not have user rights to access that folder. Try logging on as administrator or to the actual user account that controls that folder.

Re: Can't open file (Firefox profile) error 5 access is deni

PostPosted: Sun Feb 27, 2011 2:50 pm
by mr-b
I am logged in as that user, and am an administrator.

Re: Can't open file (Firefox profile) error 5 access is deni

PostPosted: Sun Feb 27, 2011 2:51 pm
by Lars
Not sure then.. contact support@lastpass.com