Can't open file (Firefox profile) error 5 access is denied

Help with the Windows installer (lastpass.exe)

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Can't open file (Firefox profile) error 5 access is denied

Postby mr-b » Sun Feb 27, 2011 1:35 pm

Hi

I just installed LastPass on another PC and the installer tries to import insecure passwords from both Firefox and IE. It then says:

LastPass Error
"can't open file
'C:\users\blah blah\Mozilla\Profiles\blah\signons3.txt' (error 5: access is denied.)"

It fails to import any logs from either browser.

Any ideas what's wrong?
mr-b
 
Posts: 18
Joined: Sun Feb 27, 2011 1:24 pm

Re: Can't open file (Firefox profile) error 5 access is deni

Postby Lars » Sun Feb 27, 2011 2:13 pm

You most likely do not have user rights to access that folder. Try logging on as administrator or to the actual user account that controls that folder.
Lars
 
Posts: 2580
Joined: Wed Jul 14, 2010 10:48 pm
Location: So Cal

Re: Can't open file (Firefox profile) error 5 access is deni

Postby mr-b » Sun Feb 27, 2011 2:50 pm

I am logged in as that user, and am an administrator.
mr-b
 
Posts: 18
Joined: Sun Feb 27, 2011 1:24 pm

Re: Can't open file (Firefox profile) error 5 access is deni

Postby Lars » Sun Feb 27, 2011 2:51 pm

Not sure then.. contact support@lastpass.com
Lars
 
Posts: 2580
Joined: Wed Jul 14, 2010 10:48 pm
Location: So Cal


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