Win Chrome extension not logging in

Help with the Windows installer (lastpass.exe)

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Win Chrome extension not logging in

Postby johnpar88 » Mon Aug 27, 2018 1:46 pm

This is a new one for me:
Using the Chrome extension, when I now try to log in, I enter my password and the login in doesn't work - no error message, I just hit return, the login popup disappears and the LastPass icon stays black (logged out). I have tried removing and reinstalling the extension (reinstall works with no errors) but it stays live this.

Here's the lead-up to this issue:
    In the last 24 hours, when logging in, the LastPass icon kept turning yellow and giving me the message "LastPass was unable to contact the login server, so you are now in offline mode. Some functionality may be limited". My internet connectivity was fine and my phone app (using my home WiFi), could connect at all times)
    After uninstalling/reinstalling as stated above, this issue changed to the login being ignored.
    I'm using Win 8.1 with Chrome ver. 68 64-bit. When I install the extension using the admin account, it works. But in my (everyday) user account, it doesn't, I get the situation described above.

Is there any way to repair? Thanks for any help.
johnpar88
 
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Re: Win Chrome extension not logging in

Postby FlyingHawk » Mon Aug 27, 2018 3:32 pm

This is probably a connectivity issue. Not necessarily your Internet connections' problem, but it may be LastPass server's problem.

Before the re-install, the extension could still access the local cache, so logged you in offline. After the re-installation, the cache is gone, so the extension cannot log you in unless it's able to communicate with LastPass server.

You may open a support ticket to inquire their server status.
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Re: Win Chrome extension not logging in

Postby johnpar88 » Mon Aug 27, 2018 4:46 pm

Thanks for the reply. I got the issue resolved by uninstalling the extension on my browsers, then uninstalling LastPass from the Control Panel (I had the binary component installed). After rebooting and installing everything again, it's working.
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Re: Win Chrome extension not logging in

Postby chess » Mon Sep 03, 2018 7:50 am

I had this same thing happen to me on Win 10 Pro 64 bit last night and tried uninstall of both chrome and lastpass - but I see you uninstalled lastpass from control panel - which I didn't do (I'm also running binary) so will give that a try. THANKS!
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Re: Win Chrome extension not logging in

Postby HarryPNyce » Mon Dec 24, 2018 12:18 am

I, too, had a nearly identical situation, whereby I continually was presented with the, "LastPass is unable to connect to the login server..." and after getting frustrated I decided to blow away the Chrome Extension and completely reinstall, which seemed to remedy the issue (for now).

Didn't experience the same issues with `lastpass_x64.exe` installer, nor with the Windows Store UWP app. I started to think it was my ad-blocker(s) (Pi-hole) preventing the ability to connect, but after digging through logs, there was nothing preventing me from connecting properly. I believe it to be entirely client side. Anyway, think we're back in business, following the same path you folks figured out on your own, but was unable to discern the original problem, or what might have been causing errors and/or issues. If anyone is able to shed some light on the underlying cause, I would be immensely grateful for that knowledge.

Loving LastPass, but hoping I don't have to consider alternatives, such as Dashlane or 1Password, but things have been a bit frustrating when constantly experiencing those type of basic/major issues for no rhyme or reason. Sorry to gripe, I do love LastPass and hope to continue being a client/customer well into the future. Hard to argue with the $24/annual fee compared with other more popular options.
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