Lastpas broken - cannot reinstall or uninstall

Help with the Windows installer (lastpass.exe)

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Lastpas broken - cannot reinstall or uninstall

Postby Cairnsa » Wed Feb 24, 2010 8:12 am

Hi

I've been using Lastpass for some time now & think its great.
However, this morning it stopped working on my laptop. It was running in the

toolbar, but not logging me into site, and when I asked it to take me to my vault

it opened a page with no content.
(I visited my vaulton the web & its all there).

I have tried to add/remove programs but it fails.
I have disabled iit in IE and tried again - still failed.
i have rebooted & tried again - still failed.
Downloaded the latest installer & that fails too.

The errors I get are:
when installing: it upcaks, then I see the first welcome summary screen, hit next

twice & get prompted to close IE if its running.
Then I get a windows installer error. The signature is here:
AppName: lastpass.exe AppVer: 1.66.0.0 ModName: lastpass.exe
ModVer: 1.66.0.0 Offset: 002afa4f.
I have not saved the error report - but could regenerate if that helps?

when ininstalling I get:
Open Add/remove in XP (SP3), select lastpass (remove only), answer yes to the

prompt are you sure, and I get the suspicoiusly similar error from the windows

installer.
Sig:
AppName: lastpass.exe AppVer: 1.66.0.0 ModName: lastpass.exe
ModVer: 1.66.0.0 Offset: 002afa4f

Any toughts?
Cairnsa
 
Posts: 1
Joined: Wed Feb 24, 2010 8:01 am

Re: Lastpas broken - cannot reinstall or uninstall

Postby digger440uk » Tue Jun 08, 2010 10:48 am

I have the same problem. Everytime i run lastpass.exe it crashes after selecting browser plugins and if i run uninstall from the start menu or from control panel I receive the message that it must close the application.

I'm a bit disappointed to see this has been flagged up since February but no response from the lastpass team.
digger440uk
 
Posts: 3
Joined: Fri Feb 19, 2010 7:26 am

Re: Lastpas broken - cannot reinstall or uninstall

Postby JoeSiegrist » Tue Jun 08, 2010 11:43 am

Can you try our prebuild available here: https://lastpass.com/lastpasspre.exe (or if using x64 https://lastpass.com/lastpass_x64pre.exe ) If it's still problematic would you mind attempting: no plugins (does it work)? Just IE (does it work)? We're happy to work directly with you on this problem: support@lastpass.com
JoeSiegrist
 
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Joined: Wed Aug 20, 2008 10:40 am

Re: Lastpas broken - cannot reinstall or uninstall

Postby MemoryLoss » Sat Feb 26, 2011 1:33 pm

JoeSiegrist Wrote:Can you try our prebuild available here: https://lastpass.com/movers (or if using x64 https://lastpass.com/lastpass_x64pre.exe ) If it's still problematic would you mind attempting: no plugins (does it work)? Just IE (does it work)? We're happy to work directly with you on this problem: support@lastpass.com


It sounds to me like you guys might need to just reinstall the program. Also, consider fixing your registry errors, that is something that nipped me a few months back. Good luck.
MemoryLoss
 
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Joined: Thu Feb 24, 2011 1:44 pm


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