Authenticator not working - new Windows 10 install

Help with the Windows installer (lastpass.exe)

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Authenticator not working - new Windows 10 install

Postby BenT » Fri May 12, 2017 1:19 pm

Hi! I just installed LastPass for Edge. After I enter my email address & PW I am given the authentication screen. However, the codes I enter (obtained from my cell phone) don't work and I can't login. Eventually, after a few tries, I get locked out for five minutes. I did, when I was first trying to log in, get an email from LastPass saying there was a time difference between the clocks on my phone and my computer (although that doesn't appear to be the case).

- Any ideas for how to fix this?
- Would the fact that I am simultaneously logged into LastPass in Chrome be causing this?
- When I downloaded LastPass for Edge, did I actually download something that works just with Edge or something that works across Windows 10 apps (e.g. will the software now enter my startup password when I'm rebooting windows 10??

Thank you!
Posts: 6
Joined: Fri Sep 30, 2016 1:09 pm

Re: Authenticator not working - new Windows 10 install

Postby NaveedLP » Sun Jun 11, 2017 3:53 am

Posts: 425
Joined: Mon Aug 25, 2014 9:04 am

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