Page 1 of 1

Installer Multifactor Grid Authentication problems...

PostPosted: Mon Dec 12, 2016 2:24 pm
by m50798
Going through the LastPass desktop install process I login and the multifactor grid authentication option pops up, so I enter the grid details and it says it's incorrect.
I do this 3 or 5 times and it still won't accept the grid inputs. I even entered the previous grid I had before and still incorrect.

Any one have any ideas? I've run it as local user and admin..nothing..

And no I won't use "Trust this computer for 30 days" option. :roll:

Windows 7
Chrome browser
Firefox browser

Re: Installer Multifactor Grid Authentication problems...

PostPosted: Mon Mar 13, 2017 6:00 am
by davido
Try logging in and click on "I've lost my grid" - https://helpdesk.lastpass.com/wp-conten ... alogue.png

Then check your email to verify and disable 2FA

Once logged into your LP vault, clear your trusted device list and set up grid again - https://helpdesk.lastpass.com/multifact ... ntication/