firefox update

Help with the Windows installer (lastpass.exe)

Moderators: admin, anatoly_LP, chantieLP, JoeSiegrist, robyn

firefox update

Postby mtrac » Thu Dec 24, 2015 7:20 pm

I updated firefox today and can no longer enable lastpass because the signatures is not valid.
So I tried to re-install lastpass_x64, but then I get an error because it can't access the profile
Reinstalled firefox from scratch (including a new profile).. still can't access the profile directory
Get the error:

LastPass could not write to your hard drive.
Please make suer that you are able to writ to the following directory or ask your...

C:.....\AppData\Roaming\Mozilla\Firefox\Profiles\m9...default\ext...\chrome

For additional service please email support@lastpass.com

I checked the directory properties, it is writeable. I am able to create new files in the directory and the directory is empty.
C:\Users\mitracy\AppData\Roaming\Mozilla\Firefox\Profiles\m91bab6z.default\extensions\support@lastpass.com\chrome
The dates and times indicate that lastpass just created these directories.

Anybody else run into this?

Mike
mtrac
 
Posts: 3
Joined: Thu Nov 24, 2011 3:55 pm

Re: firefox update

Postby jpenny84 » Thu Dec 24, 2015 8:06 pm

Try installing the extension from the Mozilla add-on store.
jpenny84
 
Posts: 8630
Joined: Tue Mar 06, 2012 9:10 pm

Re: firefox update

Postby mtrac » Thu Dec 24, 2015 10:31 pm

I did that too. I dies with even less information
mtrac
 
Posts: 3
Joined: Thu Nov 24, 2011 3:55 pm

Re: firefox update

Postby jpenny84 » Thu Dec 24, 2015 11:22 pm

The error has to do with not being able to write to your temporary directory. If the troubleshooting steps in the FAQ article below are unsuccessful, file a support ticket for individual debugging.

https://lastpass.com/support.php?cmd=showfaq&id=6346
jpenny84
 
Posts: 8630
Joined: Tue Mar 06, 2012 9:10 pm


Return to Windows Installer Questions

Who is online

Users browsing this forum: No registered users and 2 guests