windows error on install

[hatchd]

After installing lastpass on Internet Explorer, a blank web page is displayed except for the word “redirecting…” on it as it tries to open a web page at https://lastpass.com/home.php?lc=1&hasplugin=1.44 and an message box pops up titled “Windows Internet Explorer" with the message "An error has occurred". After I select ‘ok’ on the message box, there is no evidence that lastpass is installed and running. I have installed this on another computer without issues. This is a Windows XP machine.

Any help is, or course, appreciated.

Daryl

[JoeSiegrist]

After installing lastpass on Internet Explorer, a blank web page is displayed except for the word “redirecting…” on it as it tries to open a web page at https://lastpass.com/home.php?lc=1&hasplugin=1.44 and an message box pops up titled “Windows Internet Explorer" with the message "An error has occurred". After I select ‘ok’ on the message box, there is no evidence that lastpass is installed and running. I have installed this on another computer without issues. This is a Windows XP machine.

Can you check IE -> Tools -> Manage Addons and see if LastPass's 3 items are in there? LPIEHome, BHO, Toolbar and make sure they're enabled?

Joe

[hatchd]

Joe,

Thank you for responding.

All I see loaded is LastPass Browser Helper Object and LastPass Toolbar. By the way, I am running IE ver 7.

Daryl

[JoeSiegrist]

All I see loaded is LastPass Browser Helper Object and LastPass Toolbar. By the way, I am running IE ver 7.

The LPIEHome Control is what controls the IE based LastPass vault page. I'm not sure why that's not installing for you:

Can you right click and save this file:
https://lastpass.com/LPIEHome.ocx

Then open up a command prompt, cd to the directory you saved the file and run:
regsvr32.exe LPIEHome.ocx

I'm guessing we'll get some kind of error that we can use to help diagnose this.

Thanks,

Joe

[dw1]

Hi, I'm having exactly the same problem. I have the three lastpass items in the add-ons and they are all enabled. Any help would be apreciated.
cheers
DW1

[hatchd]

Joe,

I downloaded the file and performed the command line option "regsvr32.exe LPIEHome.ocx" as you instructed and a message window stated that it was a success. However, the problem still exist.

Daryl